Go Back to Homepage

FREQUENTLY ASKED QUESTIONS

What is happening on April 1, 2011?

The administration of your policies will move from Glenview, Illinois to Overland Park, KS. There is no change to your policy or your coverage.

Is my policy okay?

Yes, your policy coverage, and benefits have not changed. Please be assured all terms and conditions of your policy remain unchanged.

Where should I send my payment?

Before April 1, 2011...Please send your payments to:
Guarantee Trust Life Insurance Company
1275 Milwaukee Avenue
Glenview, Illinois 60025

Attn: Policy Accounting

After April 1, 2011...Please send your payments to:
Guarantee Trust Life Insurance Company
P.O. Box 25326
Overland Park, KS 66225-5326

Why is the address changing? / Is this still Guarantee Trust Life?

The administration of your policies will move from Glenview, Illinois to Overland Park, Kansas. There is no change your policy or your coverage. This is still a Guarantee Trust Life policy. We are the new administrator for your policy.

Where should I send my claims?

Before April 1, 2011...Please send your claims to:
Guarantee Trust Life Insurance Company
1275 Milwaukee Avenue
Glenview, Illinois 60025

Attn: Claims

After April 1, 2011...Please send your claims to:
Guarantee Trust Life Insurance Company
P.O. Box 25326
Overland Park, KS 66225-5326

Where am I getting my bill from?

Before April 1, 2011...You will receive your bill from Glenview, Illinois. This would be through March 30, 2011.
After April 1, 2011...You will receive your bill from Overland Park, Kansas.

Why are they changing offices for my policy? / Has my policy been sold to another company?

Your policy has not been sold to another company. We are a third party administrator for various insurance companies. We do not own your policy, but we will be administering the benefits offered under your coverage.

Who are you?

We are a third party administrator for various insurance companies. We specialize in administering health insurance business similar to your policy. We do not own your policy, but we do administer the benefits offered under your coverage.

What is your AM Best Rating?

Our AM Best rating is B++.

Go Back to Homepage