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FREQUENTLY ASKED QUESTIONS
Where should I send my payment?
Before April 1, 2011...Please send your payments to:
Guarantee Trust Life Insurance Company
1275 Milwaukee Avenue
Glenview, Illinois 60025
Attn: Policy Accounting
After April 1, 2011...Please send your payments to:
Guarantee Trust Life Insurance Company
P.O. Box 25326
Overland Park, KS 66225-5326
Where should I send my claims?
Before April 1, 2011...Please send your claims to:
Guarantee Trust Life Insurance Company
1275 Milwaukee Avenue
Glenview, Illinois 60025
Attn: Claims
After April 1, 2011...Please send your claims to:
Guarantee Trust Life Insurance Company
P.O. Box 25326
Overland Park, KS 66225-5326
Will my benefits change?
There will be no changes to your benefits or coverage with this change.
Where am I getting my bill from?
Before April 1, 2011...You will receive your bill from Glenview, Illinois. This would be through March 30, 2011.
After April 1, 2011...You will receive your bill from Overland Park, Kansas.
Why is the address changing? / Is this still Guarantee Trust Life?
Your policy has been assumed by Unified Life Insurance Company. Unified insures over 200,000 individuals from coast to coast from our home office in suburban Kansas City. You will have available to you the same accessibility and courteous, caring service that has been available to you in the past.
What is happening on April 1, 2011?
The administration of your policies will move from Glenview, Illinois to Overland Park, KS. There is no change to your policy or your coverage.
What is happening on December 31, 2010?
Your policy will be assumed as of December 31, 2010.
What is an Assumption
When a policy is assumed it has been transferred to another company. Your policy was transferred from Guarantee Trust Life Insurance Company to Unified Life insurance Company as of {Assumption Date}. All of the policy terms and benefits remain the same as before, but Unified Life is now your insurer.
Why are they changing offices for my policy? / Why is another company involved?
Your policy was assumed by Unified Life Insurance Company effective {Assumption Date}. Unified insures over 200,000 individuals from coast to coast from our home office in suburban Kansas City. You will have available to you the same accessibility and courteous, caring service that has been available to you in the past.
Who are you?
Unified Life Insurance Company insures over 200,000 individuals from coast to coast from our home office in suburban Kansas City. The staff of Unified Life has been providing service and protection to life and health policyholders since 1986 and we are pleased and proud to be able to serve you. We specialize in administering health insurance business similar to your policy.
What is your AM Best Rating?
Our AM Best rating is B++ which is considered to be a “Good” rating by AM Best.
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